The Cash Applications (Cash Aps) Coordinator is responsible for recording customer payments in appropriate accounts, identifying and resolving payment discrepancies and answering customer inquiries as needed.
Ensure productivity goals are met by scanning, verifying, and facilitating auto posting of incoming payments against customer receivable accounts. This will assist in meeting customer service expectations by helping with first line issue resolution prior to business unit handoff.
Supports other Cash Aps processes by researching items, filing of checks, sorting e-mails and other incoming mail, and assisting in monitoring Cash Aps telephone lines and voicemail.
Help to meet cash management goals by ensuring daily bank deposits are reconciled and made timely.
Ensure compliance with all accounting policies and procedures by following established policies and appropriate internal controls.
Ensures that changes to the Cash Aps and to the SAP system are implemented seamlessly by conducting testing on the system as necessary.
Identifies and seeks to continuously exceed the service requirements of the business units by building and managing relationships with contacts at each location.