Breakthru Beverage

  • Senior Desktop Support Analyst

    Location
    US-IL-Cicero
    ID
    2018-9221
    Type
    Regular Full-Time
  • Overview

    This position will be responsible for supporting all locally based infrastructure initiatives, influencing and executing global infrastructure standards, and working with all remote data centers.  Responsible for executing support for infrastructure services and 3rd party service providers in the day-to-day maintenance and support of our data and voice infrastructure.   This position will work with a team of direct employees as well as our Corporate infrastructure resources to ensure systems performance & availability across our voice and data networks. 

    Responsibilities

    Execute day-to-day support across local infrastructure. Ensure all desktop/infrastructure issues are effectively supported.

    Execute the implementation and support for software and hardware standards for desktop and infrastructure as well as network infrastructure

    Manage any 3rd party Service Level Agreements required to meet

    Work with Sr. IT Staff to influence direction for desktop and infrastructure related issues

    Provide remote assistance and back-up support for other BBG Markets

    Qualifications

    • Associate’s Degree from an accredited college (or higher) or 5 years of wholesale/distribution IT support
    • Demonstrated technical mastery for desktop and server related issues (Windows Server 2012, Windows 10, TCP/IP, iOS, and Microsoft SCCM Power & Cooling, back-ups)
    • Demonstrated technical mastery for voice, data and systems security related services
    • Ability to manage multiple end-user support and development requests effectively
    • Excellent analytical and problem solving skills
    • Excellent oral and written communication skills
    • Excellent Customer Service Skills
    • Self-starter with the ability to effectively work with minimal supervision
    • Must be motivated and willing to learn
    • Strong Organizational skills
    • Ability to manage multiple end-user support and development requests effectively
    • Demonstrates Leadership through daily tasks

    EEO Statement

    Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex,sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available Here, if you need a reasonable accommodation because of a disability for any part of the employment process, please call (708) 298-3536 and let us know the nature of your request and your contact information.

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