The Customer Care Specialist is responsible for providing world class service in a leading edge call center environment by processing incoming orders and resolving customer inquiries in a courteous and professional manner to support the sale and marketing of our supplier brands.
Shift: Monday-Thursday 11:30am-5pm
Ensure that sales are captured by responding to customers and entering orders accurately and efficiently in SAP. Ensure customer inquiries are successfully resolved through the use of multiple customer support tools (including conducting research in SAP and/or contacting business units as appropriate).
Maintain world class standard by successfully performing against department scorecards and metrics. Identify and seek to continuously exceed service requirements of business units by building and managing relationships with customers and contacts at each unit.
Establish and maintain world class customer relations by developing a rapport and actively listening to gain more information where necessary by providing consultative support and recommendations. Identify and evaluate opportunities to increase customer retention, maintain customer confidence and protect operations by keeping information confidential, and sustain satisfaction by suggesting alternatives to out of stock or limited quantity items and informing customers of available deals, etc.
Other duties as assigned