The Senior Customer Care Associate 2 is responsible for providing world-class service in an e-commerce and call center environment servicing customers via phone, email, and live chat by triaging and resolving complex service issues on the site; assisting internal and external customers with questions and complex issues; resolving Cherwell tickets; providing resolutions promptly; coordinating with local service teams to ensure the accurate escalation of customer issues, and supporting the sale and marketing of our suppliers to our key accounts from chain and national customers.
Position Hours - Monday - Friday 9:30 AM - 6:00 PM EST
Position Pays - $22 per hour
E-commerce experience is required for this role
The position is 100% Remote however you must reside in one of the states below and be able to commute to an office if needed.
Preferred Qualifications:
Physical Requirements:
Competencies:
This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description.
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